Bibliografia: |
ECCLES, R.G. The performance measurement manifesto, Harvard Business Review, January-February, pp. 131-137, 1991.
FÄRE, R.; GROSSKOPF, S. Theory and application of directional distance functions. Journal of Productivity Analysis 13, 93-103, 2000.
FÄRE, R.; GROSSKOPF, S., New directions: efficiency and productivity. Kluwer Academic Publishers, Boston/London/Dordrecht. 2004.
GROSSKOPF, S. The Role of Reference Technology in Measuring Productive EfIiciency. The Economic Journal, 96: pp. 499-513, 1986.
KAPLAN R.; NORTON, D. Organização orientada para estratégia, Rio de Janeiro: Campus, 2000.
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