Banca de DEFESA: CLAUDIA FERNANDA SILVA ALMEIDA

Uma banca de DEFESA de MESTRADO foi cadastrada pelo programa.
STUDENT : CLAUDIA FERNANDA SILVA ALMEIDA
DATE: 19/08/2025
TIME: 10:00
LOCAL: Video Conferência
TITLE:

DIGITAL ADMINISTRATIVE SERVICES AT UNB: PERCEPTION AND EXPERIENCE OF UNDERGRADUATE STUDENTS AT THE INSTITUTE OF ARTS (IDA) ON ACCESS AND QUALITY

KEY WORDS:

“digitalization”; “administrative services”; “digital inclusion”; “higher education”; “digital government”

PAGES: 117
BIG AREA: Outra
AREA: Multidisciplinar
SUMMARY:

This research analyzes the provision of digital administrative services offered to undergraduate students at the Institute of Arts (IdA) of the University of Brasília (UnB), focusing on user perceptions and challenges faced. The research, qualitative and quantitative in nature, included a literature review on public service digitalization, the analysis of institutional regulations, and the application of a questionnaire to 75 students. The results indicate that, although digital services are widely used, there are significant difficulties related to communication, clarity of information, and platform usability. Based on the collected data, a report is presented with the results and recommendations for improving transparency, accessibility and user experience in UnB's administrative services.

COMMITTEE MEMBERS:
Interna - 2377637 - CHRISTIANA SOARES DE FREITAS
Externa ao Programa - 1642944 - FATIMA APARECIDA DOS SANTOS - UnBExterno à Instituição - SAMUEL ANDERSON ROCHA BARROS - UFBA
Presidente - 1827871 - SIVALDO PEREIRA DA SILVA