PROPOSAL FOR A REMOTE NETWORK MONITORING AND MANAGEMENT SCHEME AS A SERVICE PROVISION
Remote Monitoring, Network Management, Network Services
The reliance on Information and Communication Technology resources by small and mediumsized businesses has grown more and more, and the facilities and opportunities that these resources bring have become essential for companies. In Brazil, for example, a simple vendor who is able to accept the PIX electronic payment system is more likely to sell than one who doesn’t use this system. The dependence on ICT resources extends from the smallest businesses to mediumsized and large companies. In the case of small and medium-sized businesses, despite the need to keep ICT resources up and running, maintaining an on-site maintenance team is not compa-tible with the size of the company, while leaving it to a professional to be called in only when a problem has already occurred can lead to a high level of downtime and cause financial losses. In this sense, hiring an external team to monitor resources can help prevent problems and reduce reaction times in the event of problems. The aim of this work is to propose an architecture involving a range of free software that enables remote monitoring and management of networks and applications, so that an external team can offer this monitoring service to other companies. In order to achieve the objectives, it was necessary to look for free solutions not only for monitoring, but also to get around point-topoint connection problems with IPv4 passing through the operators’ CGNATs. Virtual, physical and mixed scenarios were created in order to carry out connection, transmission and stability tests between the networks, monitoring devices and links, sending alerts, security and detecting attacks. And finally to validate the proposal. After testing and analyzing the results, it is concluded that it is possible not only to establish a stable connection between remote networks over IPv4, without additional costs from the provider, but also, with a set of free software solutions, to monitor and manage assets and services in remote networks. This makes it possible to use these resources to create remote monitoring centers, capable of offering their services to several client networks. server that performs continuous (24/7) temperature monitoring in distributed freezers. in several health institutions in Brazil, in order to identify signs of failure through the use of a statistical method using predictive models for time series