Banca de DEFESA: Erica de Aguiar Botelho

Uma banca de DEFESA de DOUTORADO foi cadastrada pelo programa.
STUDENT : Erica de Aguiar Botelho
DATE: 27/07/2022
TIME: 10:00
LOCAL: PPGA
TITLE:

Resistance to Change, Organizational Support, Organizational Commitment and Psychological Ownership: a multilevel research

KEY WORDS:

Resistance to Change, Organizational Support, Organizational Commitment, Psychological Ownership, Multilevel Research

PAGES: 269
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUMMARY:

Change management literature shows that, although resistance to change is a widely used expression, there is still a lack of studies investigating factors which influence it. Thus, this research had the purpose of developing a resistance to change model, considering the influence of organizational support, organizational commitment, and psychological ownership perceptions, in a multilevel, atitudinal and organizing perspective. A theoretical multilevel hypothesized model was proposed and empirically tested in the federal institutions of higher education context, having the case files circulation routines as object of change, and considering the Eletronic Information System (SEI) as their artifact. Adopting a mixed-method approach, data were collected in three federal universities, through documents, interviews, focus groups and surveys. Two quantitative studies were conducted using descriptive and inferential statistical analyses, including exploratory factor analysis and multilevel modeling. A complementary qualitative step was carried out using content analysis with 26 a priori-defined categories. As research results, the change selected as object of study was characterized, proving the role of SEI as an artifact that promotes continuous changes in routines as well as the interdependence and the reflective potential of their participants. From the first quantitative study (N = 743), evidences of validity of the scales for the empirical context of the research were exposed: attitudes toward change (3 factors), perception of organizational support (2 factors), organizational commitment (5 factors), promotive psychological ownership (3 factors) and preventive psychological ownership (unifactorial). The multilevel model components were also characterized, highlighting the examples of the multidimensionality of the attitudes toward changes in the organizational context and the emergence of predictive constructs for the group level. From the second quantitative study (N = 699, J = 99, n = 7,06), 3 multilevel empirical models were confirmed through multilevel modeling: affective resistance to change model, cognitive resistance to change model and behavioral resistance to change model. Intralevel direct effects, cross-level direct effects and cross-level interaction effects were observed and the differentiation of these effects for the distinct dimensions of resistance to change was verified. It is worth noting that individual level performance management practices and group level accountability showed negative direct effects on all the dimensions of resistance to change. Therefore, this research allowed the development of a resistance to change model characterized as a negative valence attitude which receives, simultaneously in different levels of analysis and differently in its affective, cognitive, and behavioral dimensions, the influence of individual/organizational bonds perceptions, recognizing changes described as organizing and generated by organizational routines. Theoretical, methodological, and managerial implications were presented as possible research contributions and future research directions were provided for the deepening of knowledge on this subject.

BANKING MEMBERS:
Externo à Instituição - PEDRO MARQUES-QUINTEIRO - Lusofono
Externo ao Programa - 1309770 - CAIO CESAR DE MEDEIROS COSTA
Presidente - 1719954 - FRANCISCO ANTONIO COELHO JUNIOR
Interna - 404984 - GARDENIA DA SILVA ABBAD
Externo à Instituição - THIAGO GOMES NASCIMENTO - IESB