DevOps Maturity in Financial Institutions
DevOps, Performance, Maturity, Fintech
Adopting DevOps in organizations is the premise for digital acceleration. Enabling this culture requires an adequate strategy. The case study in question raises the challenge of maintaining the stability of critical financial solutions versus the autonomy of teams in search of optimizing the flow of delivering value to customers. In order to increase the productivity of teams working at the Financial Bank that is the subject of this work, a model is proposed to measure DevOps maturity, in addition to evolving it with its use. For fluidity and autonomy in deliveries, it is necessary to determine whether these teams are effectively capable of maintaining the security and quality of their solutions. DORA metrics, a reference standard adopted by a large part of the market, allow operational performance to be understood in detail. Metrics for frequency of deliveries, time spent promoting them, rate of implementation failures and efficiency in responding to incidents are assessed. Articles focused on industry cases show that DORA metrics are well accepted, despite the challenge of mobilizing them properly. Each organization demands a specific way of executing the DevOps movement given that people, culture, processes and tools are different. As teams strive to reach a level of excellence, these metrics emerge as allies and indispensable on this journey. They are not just numbers; are tangible reflections of the agility, reliability and efficiency of DevOps practices.