Organizational Interoperability: An Approach with Knowledge-Intensive Processes Ontology and Multi-Agent Systems
military operations, knowledge-intensive processes, multi-agent systems
Organizational interoperability is important for organizations to be able to work together and collaboratively to achieve a common goal. Interoperability at this level involves the integration of different agencies, with acquisition, sharing, storage and use of knowledge that normally depend on their performers. Thus, processes at this level are considered Knowledge-Intensive Processes (KIP). Studies at this level of interoperability are restricted to structured processes, with a lack of studies that approach unstructured processes. This work followed the Design Science Research methodology, focusing on solving this research gap, using Knowledge-intensive Processes Ontology and Multi-Agent Systems. For this, the Motirõ model is presented, which is capable of establishing interoperability at all levels, also meeting the KIPs and processes structured in dynamic and volatile contexts. The evaluation was carried out in three different scenarios, one of them being the Belo Horizonte City Contingency Plan, in which a questionnaire with the characteristics of the Maturity Model for Enterprise Interoperability was applied to verify the ability of the model prototype to perform operational interoperability. Finally, after carrying out the evaluation, it was concluded that the model is able to achieve organizational interoperability in dynamic and volatile contexts, in addition to supporting PIC executors in decision making.