Banca de DEFESA: Marcos Paulo Pereira da Silva

Digital Ecosystem Diagnosis: a case study

Digital transformation, Digital ecosystem, Software ecosystem, Ecosystem Maturity Assessment

The governments of several countries have sought to adapt to the digital world by employing digital transformation to increase the delivery of value to society. The Federal Court of Accounts – Brazil (TCU) approved its Digital Strategy in 2020, aiming to sway its operation in the digital world to increase the impact of control actions for society. Understanding and diagnosing the characteristics of the current state of their digital ecosystem and defining improvement guidelines are essential in TCU’s transformation journey. In this context, the objective of this work was to propose guidelines for a Digital Ecosystem in the context of digital transformation at TCU. The case study technique was used to diagnose a thematic area of the TCU digital strategy, with a qualitative data approach. The selected thematic area of TCU’s strategy, Federal Union Personnel Inspection and a specific assessment instrument was generated from the adaptation of the ecosystem assessment model, the SEG-M². This process and the diagnosis results were validated by the TCU through the focus group technique, allowing a portrait of TCU’s digital ecosystem. The adapted instrument enabled the identification of points of attention and possible improvements in the TCU ecosystem’s strategy in this thematic area. In future work, there is an opportunity to apply the process in the other thematic areas of TCU’s Digital Strategy to obtain a global vision of the digital ecosystem. Moreover, there is an opportunity to apply the instrument in other public bodies, allowing for the sharing of experiences and knowledge and contributing to the definition of an instrument adapted to the characteristics of Brazilian public organizations.