Inclusive design and democracy: perceive the other and influence the collective through the visibility of digital assistive resources
inclusive design; citizenship; collectivity; digital assistive resources; visibility
Accessibility technologies to tangible and intangible social goods are instruments of inclusion. The research seeks to understand whether the visuality of digital assistive resources created for people with hearing and visual disabilities favors the perception of the other, different from youtself. From a critical-reflexive analytical approach, the personalized display of these technologies is questioned in the guarantee of individual rights, disconnected from the notion of the disabled person as a social group. Notes are made about the role and responsibility of the designer when creating assistive resources, in the contexto of diversity, citizenship and democracy. Studies on personalization and user experience design join those of inclusive design to support the reflection. The research method was the literature review and, in one of the topics, a systematic review with bibliometric analysis. The research results show that resolve the individual problem does not necessarily make a collective issue visible. And, in this sense, personalizing, despite its advantages regarding inclusion, reduces and hides social complexities. It was seen that collective solutions that create a common connection, but consider the differences, can contribute to citizen practice in a democracy. It was also concluded that the academy, in recent years, has been looking at inclusive design with a focus on the medical and non-social model and, also, on consumption and not on citizenship.